Delivery and Returns

Delivery

UK Mainland Standard Delivery - £3.95 or FREE on orders over £40

Please expect delivery within 3-5 working days of placing your order, Monday to Friday. Your order will be sent via Royal Mail or with UK Mail.
UK Mainland Next Day  - £6.95
Please place your order before 12pm GMT to be guaranteed Next Working Day delivery. Please note, orders are not processed over the weekend or bank holidays, if an order is placed after 12pm (noon) on Thursday it will not be delivered until the following Monday.
Ireland and Channel Islands Standard Delivery - £14.95 or free on orders over £100.
Please expect delivery within 5-7 working days of placing your order, Monday to Friday. Your order will be sent via Royal Mail or DPD.
International Delivery
For international orders, please allow between 3-5 working days for dispatch. Delivery times and costs will vary according to region, please contact us directly for a quotation. Please note, international deliveries may be subject to additional handling charges. Taxes and customs charges are the sole responsibility of the customer. These charges also vary and are calculated and charged when your package reaches its destination country. Please contact your local customs office for details on how these charges are assessed and applied to your delivery.

Returns

We hope that you are delighted with your order. However, if for any reason you are not entirely satisfied, you may return any item in its original condition for a full refund within 14 working days of delivery. The cost of the return is payable by the customer. Please ensure that the package is wrapped securely and for your protection we recommend that you use a recorded delivery service and retain your proof of postage as we cannot accept liability for goods lost in transit. Please could you contact our customer services team on hello@artisan-aromas.co.uk before any return is made so we can make sure our warehouse are aware of its arrival and therefore will minimise the time for a refund.
Inside your package, please provide your name, order number, details of the item(s) being returned and the reason for return.
Address your package to:
Artisan Aromas Returns
6 Youngs Orchard
Stroud
Gloucestershire
GL5 2RU
Please note that if you have purchased your products via one of our stockists you will need to arrange your return or exchange with them directly. We cannot accept returned items which were not purchased from our online store.
Defects, incomplete orders, or incorrect delivery
If you are returning your items owing to defects, incomplete or incorrect delivery, please contact our Customer Care on hello@artisan-aromas.co.uk or 07790 387009. We will email a Freepost label across to you so that you can send your package back to us, free of charge.
Refund time
We aim to process your return within 7 working days of receipt. The refund will be made to the same card or paypal account used to make the purchase. Please note, it may take 5-10 working days for the funds to appear in your account, this will vary from bank to bank.
Your statutory rights remain unaffected.